MIS 지마켓의 CRM 시스템 분석(영문)

MIS 지마켓의 CRM 시스템 분석(영문) [MIS] 지마켓의 CRM 시스템 분석(영문).docx 목차 CONTENTS Introduction of G market 1.History of G market company 2.The Reason Why we chose G market 3.The Reason Why we focused on CRM MIS Concepts Used in G market 1.Database 2.Hardware 3.Software 4.Telecommunication Accumulating data for G market’s CRM systems 1.Database 2.WISELOG program 3.Others Analyzing Customer Data 1.Database 2.WISELOG program Using Data Analysis _ Inducing purchase 1.Database 2.WISELOG program 3.Others SWOT analysis of G market’s CRM Suggestion for G market’s CRM systems to be Sustainable 1.Reinforcement of Privacy 2.Building up a Progressive Business Model 본문 1.2Database Software G market is now using “MS SQL Server 2008 Enterprise Edition” as a main Database Management system. The DBMS, which is a core part of the IT infrastructure, is hosted on an HP Superdome server computer and enables easy data managing. This software efficiently supports G market’s $2 billion in annual sales and transaction rates of up to 23,000 batch requests a second. Furthermore, G market developed its own Database analyzing system. Using a value of the function and accumulated data, user can get an output. Since this system is used for a long time and freely interlocks among existing databases, it provides high reliability. 1.3Database structure in G market G market has 3 main databases –Member DB, Item DB and Order DB-. The structure and details for each DB will be followed. 2. HARDWARE 2.1Hybrid Server 1550ST embedded with SSD G market currently introduced “Hybrid Server 1550ST” embedded with SSD from “OpenNetService”. With SSD and the ONS’s unique raid controller, the server speed was increased to 600 MB/s~1000MB/s (1GB/s). Also, after G market introduced this server, the company could reduce the server space and maintenance cost. G market is currently using this hybrid server mainly on customer information part and planning to adopt this server to other parts. 2.2TMX5000 G market uses a device named “TMX 5000” located on the front side of web application server. This device accelerates SSL speed, balances the server load, and conducts security function at the same time. It is very important for the company to maintain its high level of security and fast response speed. However, since the transaction speed gets slower when online transaction uses SSL(Secure Socket Layer) protocol, G market adopted “TMX 5000” as a web accelerator. This device helped to improve security transaction performance by 5 times, and reduce server load. 3. SOFTWARE 3.1Web Software_ WISELOG G market uses CRM software named “Wiselog” provided by “Nethru” company. This program analyzes click pattern, key words, influx/purchase scenario, and many other data. It also manages and provides various measuring indexes using packet sniffing, script way, and server log way. Since these kinds of information are so volatile and extensive that costs a lot to deal with, G market outsourced and uses data analysis software. Using this data analysis from the “Wiselog” program, G market can provide the service that meets the customer needs and understand consumer behavior in depth. Combing these information with their existing database, G market can use this source to CRM. This procedure will explained in the following parts. 3.2ISP& ESCROW&SSL To ensure the security of E-commerce, G market provides some security program for transaction. This is represented by ISP, ESCROW service. Also, there is a SSL protocol that is used to protect the private information and credit card information. 본문내용 he Reason Why we chose G market The Reason Why we focused on CRM MIS Concepts Used in G market Database Hardware Software Telecommunication Accumulating data for G market’s CRM systems Database WISELOG program Others Analyzing Customer Data Database WISELOG program Using Data Analysis _ Inducing purchase Database WISELOG program Others SWOT analysis of G market’s CRM Suggestion for G market’s CRM 참고문헌 [A] 방송통신위원회 홈페이지 보도자료, ‘개인정보관리 안전기업 인증, 시동 건다!’, http://www.kcc.go.kr/user.do?boardId=1042&page=P05030000&dc=K05030000&boardSeq=30696&mode=view [B] 경향신문, ‘온라인 1위 지마켓 횡포에 철퇴’,http://news.khan.co.kr/kh_news/khan_art_view.html?artid=201007181806045&code=920401 (2010-07-18) [C] 아이뉴스, 어레이네트웍스, G마켓에 웹 가속기 공급. http://news.inews24.com/php/news_view.php?g_serial=209627&g_menu=020300 (2006.06.15) [D] 한국경제, ‘㈜이베이지마켓‥온라인 쇼핑업계 1위소비자 보호 장치 탁월’, http://www.hankyung.com/news/app/newsview.php?aid=2010061375321 (2010-06-14) [E] Kenneth C. Laudon and Jane P. Laudon. Management Information Systems: Managing the Digital Firm (11th Ed.), Pearson, 2010. [F] Gmarket Wegpage, http://www.gmarket.co.